Resident Liaison
Resident Liaison
Clear Communication at the Heart of Maintenance Services
At Oncall Property Services, our extensive experience in delivering planned and responsive maintenance services has shown that the key to a successful contract is clear, respectful, and consistent communication—especially between our teams and the residents living in the properties we maintain.
We recognise that entering someone’s home—even for routine maintenance—requires trust. That’s why we’ve built our approach aroun
Keeping Residents Informed and Reassured
Our RLOs often come from customer service or care backgrounds and are skilled in:
- Coordinating appointments and access
- Keeping residents informed of planned works and schedules
- Listening to concerns and resolving issues promptly
- Providing a friendly, reliable point of contact
Their role is central to ensuring both residents and our operatives are fully supported, creating a positive and cooperative working environment that enables us to deliver high-quality maintenance services—even in busy or sensitive settings.
Consistent Quality, Every Time
A People-First Approach
Whether we’re carrying out day-to-day repairs, compliance checks, or planned maintenance, we know that effective liaison and a respectful, personable approach make all the difference. By keeping residents informed and involved, we build trust, reduce disruption, and deliver services that meet the needs of both our clients and the communities they serve.
